Regular maintenance: CRM dedicated line stability and efficient operation​??? Solution//Global IPLC

Regular maintenance: CRM dedicated line stability and efficient operation??? Solution//Global IPLC service provider of Shigeng Communication

一、In the process of global business expansion, more and more Chinese companies are extending their customer relationship management (CRM) systems to the Southeast Asian market. Vietnam, as an important growth pole in manufacturing, e-commerce, and service industries, has become a key node for companies to expand overseas. However, the efficient operation of cross-border business highly relies on stable, low latency, and high security network connections, especially the dedicated network line from Vietnam to China (or global headquarters) that supports the operation of CRM systems.

To ensure the continuous reliability of this' digital lifeline ', scheduled maintenance services have become an essential core component of professional network solutions. This article will delve into why regular maintenance is crucial for Vietnam's CRM dedicated line, and how a scientific, proactive, and intelligent maintenance system can safeguard enterprises.

1. Why does the Vietnam CRM dedicated line need regular maintenance?

1. Cross border links are complex and have many potential faults and hazards

The network dedicated line between Vietnam and China, although based on the operator's backbone network, still involves:

Multiple physical links (local access+international submarine cable+domestic landing);

Collaboration among multiple operators (such as Viettel, VNPT, China Telecom, and Unicom);

Dynamic adjustment of routing strategy.

Aging, configuration errors, or external interference in any link (such as submarine cable construction) can lead to skyrocketing delays, packet loss, and even interruptions.

2. CRM systems are extremely sensitive to the internet

CRM is not only a customer data warehouse, but also a real-time collaboration platform for sales, customer service, and marketing:

Sales representatives need to retrieve customer historical orders in seconds;

Customer service personnel rely on real-time synchronization of work order status;

The management monitors the KPI of the Vietnamese market through BI dashboards.

Once the network shakes or is interrupted, it directly affects customer experience and decision-making efficiency.

3. Passive response comes at a high cost

If intervention is only carried out after a malfunction occurs, it will face:

Mean Time to Repair (MTTR) can last for several hours;

Business stagnation leads to customer churn;

The cost of emergency repairs is 3-5 times that of preventive maintenance.

2. The core content of regular maintenance services

Regular maintenance of a professional Vietnamese CRM dedicated line is not simply about "restarting equipment", but rather a comprehensive management system covering monitoring, optimization, reinforcement, and drills throughout the entire lifecycle

✅  1. Health Inspection (Monthly/Quarterly)

Check key indicators such as dedicated line bandwidth utilization, latency, jitter, and packet loss rate;

Audit whether the routing path is optimal (avoiding detours to third-party countries);

Verify SLA achievement (such as 99.9% availability).

✅  2. Configuration optimization and firmware upgrade

Update router and firewall firmware, fix security vulnerabilities;

Optimize QoS strategy and prioritize ensuring CRM traffic;

Adjust BGP routing weights to improve fault switching speed.

✅  3. Safety reinforcement

Scan the exposed surface and close non essential ports;

Update the IP whitelist, remove departing employees or abnormal access sources;

Simulate DDoS attacks to test protection capabilities.

✅  4. Backup and disaster recovery drill

Verify whether the backup link (such as 4G/5G wireless backup, second dedicated line) can automatically switch;

Practice the business continuity plan in the scenario of "main line interruption";

Ensure that the local caching mechanism of CRM can support short-term network disconnection operations.

✅  5. Performance benchmark testing and reporting

Regularly perform iPerf throughput testing and MTR routing tracking;

Generate visual operation and maintenance reports for IT and management review;

Propose expansion or architecture optimization suggestions (such as introducing SD-WAN).

3. The core value brought by regular maintenance

Dimension value embodiment

The annual failure time of the stability dedicated line has been reduced from 70+hours to<8 hours, with an availability of 99.95%+

Efficiency CRM system response speed increased by 40%, sales billing and customer service response became faster

Reduce emergency troubleshooting costs and extend equipment lifecycle

Compliance meets the requirements of ISO 27001 and ISO 2.0 for network operation and maintenance audits

Experience the seamless disconnection of the Vietnamese team and the continuous improvement of customer satisfaction

Case: After deploying CRM in Ho Chi Minh City, a certain household appliance overseas enterprise experienced 15 login failures per day due to network fluctuations in the initial stage. After introducing quarterly regular maintenance services, "zero major interruptions" were achieved within 6 months, and sales in the Vietnam region increased by 32% year-on-year.

Conclusion

In the era of digital competition, a CRM dedicated line to Vietnam carries not only data flow, but also customer trust and market future for enterprises.

Regular maintenance services are the key mechanism to turn "network stability" from a wish into a reality.

二、Shigeng Communication Global Office Network Products:

The global office network product of Shigeng Communication is a high-quality product developed by the company for Chinese and foreign enterprise customers to access the application data transmission internet of overseas enterprises by making full use of its own network coverage and network management advantages.

Features of Global Application Network Products for Multinational Enterprises:

1. Quickly access global Internet cloud platform resources

2. Stable and low latency global cloud based video conferencing

3. Convenient and fast use of Internet resource sharing cloud platform (OA/ERP/cloud storage and other applications

Product tariff: