Salesforce's slow access speed and unstable connection in China: achieving efficient access​??? Solu

Salesforce's slow access speed and unstable connection in China: achieving efficient access??? Solution//Global IPLC service provider of Shigeng Communication

一、As a global leader in customer relationship management (CRM) software, Salesforce's innovative cloud platform has become the world's leading CRM solution. At present, Salesforce has over 100000 enterprise customers in China and has become an important tool for digital transformation of Chinese enterprises. However, a common pain point seriously affects the daily operations of these enterprises: slow access speed and unstable connections. When business personnel encounter system lag, ineffective operations, or even connection interruptions during critical operations, not only does their work efficiency significantly decrease, but CRM data also faces implicit security risks in public network transmission.

1. Root cause of the problem: geographical bottlenecks and network architecture limitations

Salesforce's main nodes in Asia are located in Japan (Tokyo and Kobe data centers), and no application nodes have been deployed within China. This architecture directly requires Chinese users to cross the international public network when accessing, and data needs to go through multiple network hops. The delay caused by physical distance combined with uncontrollable factors in public network transmission leads to three core problems:

High latency and high packet loss rate: The delay of public network access from Beijing to Japan nodes often exceeds 150ms, and the packet loss rate may be as high as 5% -10%, causing unresponsive operations or frequent interruptions

Data security risks: Sensitive customer information and sales data may be intercepted or leaked during public network transmission

Deterioration of experience during peak hours: As concurrent users increase, public network congestion further amplifies latency, and the system may even be completely unable to open

2. Mainstream solutions: dedicated line acceleration and intelligent routing technology

In response to the above challenges, Chinese enterprises can achieve efficient access through professional network optimization solutions. The following are three validated core solutions:

1. SD-WAN+dedicated line hybrid acceleration (applicable to multi branch enterprises)

Implementation principle: Deploy CPE equipment in the customer's office, connect to the service provider's domestic POP points (such as Beijing and Shanghai) through encrypted tunnels, and then directly connect to Hong Kong or Japan nodes through a private backbone network. Finally, connect to Salesforce Japan data center through BGP dynamic routing protocol.

Core advantages:

Delay reduced by 40% -60%, packet loss rate reduced to below 0.1% (public network packet loss is usually>5%)

Support dual WAN backup (such as SD-WAN+MPLS), achieving multi-level redundancy of links+devices+POP points

Real time analysis of traffic quality on a visual monitoring platform, with traceable diagnosis of historical data

2. Cloud dedicated line direct connection (applicable to financial and medical enterprises with high security requirements)

Implementation principle: Users connect to the domestic nodes of the service provider through a dedicated line, and the entire process reaches the Salesforce data center through a private dedicated line (non public network) via the backbone network. The typical path is: Beijing POP → backbone network → Hong Kong gateway → Salesforce Tokyo node.

Core advantages:

Data transmission is fully encrypted to meet compliance requirements such as GDPR

SLA up to 99.99%, with almost zero jitter, suitable for audio and video integration scenarios

Support SD-WAN as backup link, business switching is imperceptible

3. Targeted acceleration plan (applicable to small and medium-sized enterprises with limited budgets)

Lightweight deployment: only one access device needs to be deployed in the office, and the acceleration channel is bound through the Internet tunnel to automatically optimize the IP address segment traffic of Salesforce.

Cost effectiveness: No need to lay dedicated lines, deployment cycle shortened to 1-3 days.

3. Practical cases and optimization effects

A Beijing Internet company (700+employees) encountered serious problems when using Salesforce. After deploying the targeted acceleration program:

Deploy local equipment in Beijing, tunnel access service provider Beijing POP point

Traffic flows directly through the backbone network to the Hong Kong gateway

Hong Kong node connects directly to Salesforce Japan IP segment through pre configured routing

After optimization, the access latency was reduced from an average of 480ms to 120ms, and the packet loss rate was reduced from 8% to 0.1%, completely solving the problem of system failure to open.

4. Supplementary optimization strategy: From local settings to SaaS ecosystem

On the basis of dedicated line/SD-WAN solutions, enterprises can further enhance the experience by combining "last mile optimization":

Terminal layer: Upgrade the browser (Chrome/Firefox latest version) and disable conflicting plugins; Regularly clean cache

Network layer: Avoid big data synchronization during peak hours; Set QoS policies to prioritize CRM traffic protection

Security layer: Configure firewall whitelist to release Salesforce IP segments

Application layer: Evaluate the performance impact of third-party integration tools such as ZOHO and Hubspot, and if necessary, use API flow limiting

conclusion

Chinese companies do not need to compromise their experience due to Salesforce's physical distance. Through SD-WAN intelligent routing, cloud dedicated line direct connection, or hybrid acceleration solutions, combined with scientific local configuration, a smooth access experience almost equivalent to that of Japanese local users can be achieved. With more network service providers launching SaaS targeted acceleration, Chinese enterprises are able to fully unleash Salesforce's customer management potential in a secure and stable environment, truly empowering global business expansion.

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Features of Global Application Network Products for Multinational Enterprises:

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Product tariff: