Is it slow to access Alibaba Cloud ERP system overseas? ERP dedicated network improves response spee

Is it slow to access Alibaba Cloud ERP system overseas? ERP dedicated network improves response speed??? Solution//Global IPLC service provider of Shigeng Communication

一、In today's globalized operation, more and more companies are finding that their overseas branches face serious latency issues when accessing ERP systems deployed domestically.

Through a two-week network performance monitoring, a certain enterprise found that the average latency from the Kuala Lumpur office in Malaysia to the Alibaba Cloud Singapore node was as high as 120-150ms, with a network packet loss rate exceeding 8%, and even reaching 15% during peak hours.

This delay not only leads to low work efficiency for employees, but also affects customer satisfaction and even causes direct business losses.

1. The root cause of delayed overseas visits

The slow access to ERP systems by overseas subsidiaries of multinational corporations is rooted in physical distance and network infrastructure limitations. Data transmission requires passing through multiple international network nodes, and the congestion and uneven quality of interconnection between nodes result in high latency and packet loss.

The straight-line distance from Kuala Lumpur, Malaysia to the Shanghai server in China is about 4300 kilometers, and the theoretical delay of light speed transmission is 14ms. However, there are serious detours in the actual network path, and some requests first pass through the US node before returning to Southeast Asia, resulting in a delay of up to 120-150ms.

The bottleneck of international bandwidth is also prominent. The international export bandwidth in the Asia Pacific region is insufficient, with congestion rates exceeding 65% during peak hours. 5Mbps bandwidth is difficult to meet the concurrent request requirements during peak hours, and insufficient server computing resources also lead to processing capacity bottlenecks.

The application architecture defects have exacerbated the problem of slow access. A large number of static resources and dynamic content share the same server, lacking caching mechanisms, and database queries are not optimized. Complex SQL queries lack index optimization, resulting in low execution efficiency and putting excessive pressure on the database.

2. Private network dedicated line solution

Private network dedicated lines provide various solutions to address the issue of delayed overseas visits. SD-WAN (Software Defined Wide Area Network) is currently the preferred solution for cross-border networking, which automatically selects the optimal transmission path through intelligent routing technology.

The SD-WAN controller monitors the real-time status of the entire network and dynamically selects the optimal path. When American employees log into ERP, they can prioritize choosing the telecom CN2 GIA link with the lowest latency (end-to-end latency ≤ 120ms, packet loss rate<0.1%).

After a certain enterprise deployed SD-WAN, the critical business latency decreased from an average of 300ms to within 80ms, and the packet loss rate decreased from 5% to below 0.5%. Although MPLS dedicated lines have high costs, they provide stable and low latency private networks, making them suitable for scenarios that require extremely high service quality.

The hybrid transmission scheme balances speed and cost: key businesses (such as order submission and inventory synchronization) are transmitted through encrypted dedicated lines; Non real time services (such as log reporting and document downloading) are transmitted through the public network.

3. Alibaba Cloud Global Acceleration Service

Alibaba Cloud Global Acceleration (GA) service provides optimized solutions for ERP system access. It relies on Alibaba's high-quality BGP bandwidth and global transmission network to achieve nearby global network access and cross regional deployment.

The global acceleration service receives user requests through edge access points (PoPs) nearby, and then optimizes the high-speed return of the internal network to the domestic ERP server, significantly reducing data transmission distance and hop nodes.

After migrating the ERP system from the Singapore node to the Alibaba Cloud Indonesia node and enabling global acceleration services, a certain enterprise reduced network latency from 120-150ms to 20-30ms, a decrease of 80%.

The data packet loss rate has decreased from over 8% to less than 0.5%, and network jitter has decreased from 35-50ms to less than 5ms. The global acceleration service can also be linked with Web Application Firewall (WAF) and Global Traffic Management (GTM) to achieve a highly secure cross regional acceleration solution.

4. Local Cache and edge computing

Overseas edge node caching is an effective solution to address static resource access latency. By caching content to overseas nodes, users can directly access resources from local nodes, reducing requests to return home.

An enterprise deploys edge computing nodes in Los Angeles and New York, preloading high-frequency access static resources to these nodes. When American employees access the system, requests are routed to the nearest edge node, reducing image loading time from 2-3 seconds to 50-100ms and increasing speed by more than 10 times.

CDN acceleration deployment is equally important. Separating static resources (images, documents) and distributing them through CDN can significantly reduce the pressure on the source site. Even if the domestic headquarters updates the static resources, the edge nodes can synchronize the latest version within 10 minutes to ensure that employees see the latest content.

5. Performance optimization effect analysis

After adopting a combination of dedicated network lines and acceleration solutions, the access performance of the enterprise ERP system has been significantly improved. After optimization by a multinational manufacturing enterprise, the loading time of the ERP homepage was reduced from 3.2 seconds to 0.9 seconds, an increase of 72%.

The order processing time has been reduced from 5.8 seconds to 2.1 seconds, an increase of 64%; Inventory query has been optimized from 4.5 seconds to 1.3 seconds, an increase of 71%. The most obvious improvement is report generation, which has been reduced from 12.6 seconds to 4.2 seconds, an increase of 67%.

The business efficiency has significantly improved accordingly. Reduce order processing time by 40%, allowing for an additional 1500+orders to be processed per month; The customer satisfaction rating has increased from 3.2 to 4.5 on a 5-point scale.

IT operational costs have been reduced by 35%, investment return rate has increased by 50%, and optimization investment is expected to be recovered within 6 months. The order processing time of the US branch has been upgraded from "next day delivery" to "hourly delivery", and the customer satisfaction rating has increased from 4.2 points to 4.8 points.

The optimized cross-border network no longer limits cross-border business to the "digital divide", as reported by a Malaysian employee: "Now it's almost a click to respond, and work efficiency has been greatly improved.

二、Shigeng Communication Global Office Network Products:

The global office network product of Shigeng Communication is a high-quality product developed by the company for Chinese and foreign enterprise customers to access the application data transmission internet of overseas enterprises by making full use of its own network coverage and network management advantages.

Features of Global Application Network Products for Multinational Enterprises:

1. Quickly access global Internet cloud platform resources

2. Stable and low latency global cloud based video conferencing

3. Convenient and fast use of Internet resource sharing cloud platform (OA/ERP/cloud storage and other applications

Product tariff: