Measures to improve Salesforce's US data center access experience for domestic users​??? Solution//G

Measures to improve Salesforce's US data center access experience for domestic users??? Solution//Global IPLC service provider of Shigeng Communication

一、Salesforce, as a globally leading CRM platform, has over 100000 enterprise users in China. However, when domestic users directly access data centers located in the United States or Japan through the public network, they generally face high latency (often exceeding 300ms), high packet loss rate (peak over 40%), and frequent connection interruptions. This not only leads to ineffective operations and decreased work efficiency for business personnel, but also poses security risks due to data transmission over the public network. In response to this pain point, we propose the following optimization plan based on technical practice:

1. SD-WAN Global Backbone Network Acceleration: Enterprise Level Stable Access Preferred

Replacing traditional public network transmission with SD-WAN technology to achieve end-to-end optimization:

Dedicated line direct connection architecture: Domestic users connect to the SD-WAN backbone network through CPE devices, and directly connect to the Salesforce data center through international POP points (such as Tokyo, Japan). BGP protocol is used to dynamically optimize routing, reducing latency to within 150ms and controlling packet loss rate below 0.1%

Intelligent traffic management: Automatically identify CRM traffic priority, ensure priority transmission of critical business data, and avoid bandwidth grabbing by applications such as video conferencing

Visual operation and maintenance: Enterprises can monitor link quality in real-time through the console, and historical data analysis can assist in optimizing strategy adjustments (such as a manufacturing enterprise's system interruption rate decreasing by 90% after deployment)

Case: After deploying Guige SD-WAN in a foreign trade enterprise, Salesforce data synchronization time was shortened from minutes to seconds, and monthly operation and maintenance costs were reduced by 35%

2. IPLC: A Secure Channel for Finance and Multinational Enterprises

For enterprises with high requirements for data security, cloud dedicated lines provide physical level isolation solutions:

Full private link: Users access domestic POP points (such as Beijing and Shanghai) and directly connect to overseas Salesforce data centers through the operator's backbone network, avoiding public network congestion nodes

Dual redundancy backup: using SD-WAN as a backup link, achieving "dedicated line+SD-WAN" dual insurance, with an availability of 99.99%

Compliance guarantee: Data is encrypted and transmitted throughout the entire process, meeting regulatory requirements in industries such as finance and healthcare

3. Transit Server Architecture: A Lightweight Solution for Small and Medium sized Enterprises

Deploying proxy nodes in nearby data centers to improve access experience at low cost:

Japan Transfer Server: Renting Tokyo data center (with a delay of about 60ms), configuring Nginx reverse proxy, forwarding domestic requests to Salesforce US node

Load balancing: Domestic distributed server clusters (recommended 4/2 million users) share requests to avoid single point of failure

Data caching: High frequency static data (such as product libraries and knowledge bases) are cached at Japanese nodes to reduce the number of overseas requests

4. Alibaba Cloud Localization Deployment: A Compliance Solution to Eliminate Latency

In December 2023, Alibaba Cloud officially launched Salesforce core services in China, completely solving the bottleneck of cross-border access:

Local data center: Sales cloud, service cloud, and platform cloud are deployed on Alibaba Cloud's domestic nodes, data is stored domestically, and access latency is less than 50ms

Deep local integration: support WeChat/Alipay payment, nail collaboration, applet docking, and adapt to Chinese user habits

Compliance Architecture: Adhere to the Cybersecurity Law and Data Security Law to achieve localized processing of customer data

Pilot case: After the integration of EF Education, the efficiency of customer data queries has increased threefold, and the compliance audit cycle has been shortened by 60%

5. Targeted Application Acceleration (DAA): An Optimization Tool for the Alibaba Cloud Ecosystem

For hybrid architectures (where some data still requires cross-border access), Dr. Peng has partnered with Alibaba Cloud to launch a fusion solution:

Intelligent Access Gateway: Identify Salesforce traffic through SAG devices and accelerate it through Cloud Enterprise Network (CEN) targeting

Zero packet loss transmission: optimized cross-border routing, measured packet loss rate reduced from 40% to 0%, conference system lag rate decreased by 95%

Stealth protection: combining SDP technology to hide network ports and block malicious scanning

Suggestions for enterprise selection

Recommended enterprise type plan implementation cycle cost range

Small and medium-sized enterprises have low transit servers in Japan for 1-2 weeks (<100000/year)

Multi branch enterprise SD-WAN backbone network acceleration in 2-4 weeks (200000 to 500000 per year)

Financial/multinational enterprise cloud dedicated line+SD-WAN backup 4-8 weeks high (500000+/year)

Localization deployment of Alibaba Cloud for foreign-funded enterprises operating in China for 4-12 weeks customization

True experience optimization not only relies on bandwidth improvement, but also on making the data link fit the trajectory of business flow. Whether choosing cross-border acceleration or local deployment, enterprises need to optimize internal processes synchronously: compressing API request frequency, enabling data pagination loading, and closing non essential plugins. These "soft optimizations" can further improve response speed by more than 30%. In the digital battlefield where globalization and localization intersect, precise network strategies will become the invisible cornerstone of customer relationship management.

二、Shigeng Communication Global Office Network Products:

The global office network product of Shigeng Communication is a high-quality product developed by the company for Chinese and foreign enterprise customers to access the application data transmission internet of overseas enterprises by making full use of its own network coverage and network management advantages.

Features of Global Application Network Products for Multinational Enterprises:

1. Quickly access global Internet cloud platform resources

2. Stable and low latency global cloud based video conferencing

3. Convenient and fast use of Internet resource sharing cloud platform (OA/ERP/cloud storage and other applications

Product tariff: