What should I do if there is a packet loss of 146 in the video output of Baolitong//Global IPLC se

  What should I do if there is a packet loss of 146 in the video output of Baolitong//Global IPLC service provider of Shigeng Communication

一、When using the Polycom video conferencing system, if there is a packet loss of 146 in the video output, it usually means that there is a data loss problem during network transmission. Although Polycom devices are designed to provide a stable and high-quality video conferencing experience, in practical applications, such technical challenges may arise due to factors such as network conditions, hardware configuration, or software settings. Next, we will explore how to diagnose and solve this problem. 

1. Understand the reasons for packet loss of 146

Packet loss of 146 may be caused by the following main reasons:

Network instability: including but not limited to high latency, jitter, and insufficient bandwidth.

Hardware malfunction: such as problems with routers, switches, or other network devices.

Software Conflict: Operating system updates, firewall settings, or other running applications may cause compatibility issues with the Polycom system.

Configuration error: Incorrect QoS settings or port forwarding rules may also result in packet loss.

2. Troubleshooting steps

check the network connection

Use the ping command to test the connectivity and latency from the local to the remote meeting point.

Confirm if the network bandwidth is sufficient to support the current video conferencing needs, especially for high-definition video streams that require higher bandwidth.

Evaluate the status of network devices

Check the working status of all relevant network devices, including routers, switches, etc., to ensure that they are not overloaded or experiencing hardware failures.

Update firmware to the latest version to fix known security vulnerabilities and improve performance.

Adjust software settings

Temporarily shut down unnecessary backend applications and services to reduce competition for network resources.

Optimize QoS settings based on actual conditions and prioritize handling video conferencing related traffic.

If there has been a recent system update, consider rolling back to the previous stable version to see if the issue has been resolved.

Verify configuration parameters

Ensure that all network configurations comply with best practice guidelines, such as proper NAT traversal configuration, port opening, etc.

Compare the recommended settings in the official documentation and adjust any options that do not meet the standards.

3. Solution and preventive measures

Once the specific cause is determined, corresponding measures can be taken to solve the problem:

For network issues, upgrading network infrastructure, increasing bandwidth capacity, or adopting more stable services can be considered.

In response to hardware failures, promptly replace problematic equipment and regularly maintain existing hardware facilities.

Regarding software conflicts, keep the operating system and all related software up-to-date, while closely monitoring security announcements and patch information released by vendors.

To avoid configuration errors, it is recommended to refer to the official manual for settings and backup the existing configuration before making significant changes.

Finally, in order to prevent similar problems from happening again in the future, it is crucial to establish a comprehensive monitoring system. By continuously monitoring the health status of the network and device performance indicators, potential threats can be detected early, allowing for early action and ensuring the efficient operation of the Polycom video conferencing system.

二、Shigeng Communication Global Office Network Products:

The global office network product of Shigeng Communication is a high-quality product developed by the company for Chinese and foreign enterprise customers to access the application data transmission internet of overseas enterprises by making full use of its own network coverage and network management advantages.

Features of Global Application Network Products for Multinational Enterprises:

1. Quickly access global Internet cloud platform resources

2. Stable and low latency global cloud based video conferencing

3. Convenient and fast use of Internet resource sharing cloud platform (OA/ERP/cloud storage and other applications

Product tariff: